Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

Can I ask questions or request workouts?

Absolutely! You’ll get direct support from me. You can DM me anytime at @poleragefitness with questions, or even request specific workouts if there’s a trick or muscle group you want to focus on. I regularly create new sessions based on member requests, so your feedback shapes the training.

Is there a community or group I can join?

Yes! When you join Pole Rage® you also get access to our private Instagram group — a supportive space where members share wins, struggles, and tips. You can DM me at @poleragefitness to get access once you’ve signed up. It’s the place to ask questions, request workouts, stay motivated, and connect with other polers who are on the same journey. You don’t have to do this alone — you’ll have a whole community cheering you on.


I keep getting small injuries, will this help?

Yes! Many pole injuries come from muscle imbalances, lack of stability, or overuse. Pole Rage® workouts are designed to build the strength, mobility, and control your body needs to handle the demands of pole safely. By training the supporting muscles off the pole, you’ll reduce strain, protect your joints, and create a stronger foundation so you can keep progressing without constant setbacks.


⚠️ Important: If you’re currently in pain or unsure whether you should train, always consult a health professional first to avoid making an injury worse.

How long until I see progress?

With consistent off-the-pole training, most members start noticing progress in as little as 7–8 weeks. You’ll feel stronger, more stable, and more in control during your pole sessions — meaning moves like inverts, hangs, and transitions begin to feel smoother and more achievable.


✨ Remember: consistency is key, and even small improvements build toward big breakthroughs in your pole journey.

I already go to the gym—do I still need this?

Traditional gym workouts don’t always target the muscles you need for pole. These workouts are designed specifically for pole dancers to improve grip, core, shoulders, back, and flexibility.


How are the workouts structured?

Most Pole Rage® off-the-pole conditioning workouts follow a circuit style format, so you can train efficiently and build the exact strength pole tricks demand. Each session starts with a targeted warm-up to activate the muscles you’ll use in pole, then moves into 4–5 focused strength and mobility exercises (10–12 reps each), repeated three times for real results. You’ll finish with a short cool-down to support recovery and flexibility.


Some sessions — especially flexibility and mobility workouts — are designed as a continuous flow of exercises, one after the other, to improve range of motion, body control, and safe progression for pole tricks.

Can I cancel my membership anytime?

Yes! Whether you’re on the monthly or yearly plan, you can cancel anytime. Your membership will stay active until the end of your billing cycle — so you’ll still have access to all workouts until that date.

Do you offer live sessions?

Yes! We run live workouts 2–3 times a week (usually at 12:30pm BST, London time, Monday, Wednesday and Friday). Live sessions are a great way to stay motivated and accountable, and you’ll be training alongside other polers in real time.


If you can’t make it live? All sessions are recorded and uploaded within 24 hours, so you can catch up anytime that suits you.


What’s included in the membership?


You’ll get access to all the workouts plus live training sessions to keep you accountable which runs 2-3 times a week.


How long are the workouts?


Most workouts are under 30 minutes, making them easy to fit into your day while still delivering real results. A few sessions run closer to 40 minutes for deeper training, but everything is designed to be efficient, effective, and manageable alongside your pole practice.


What equipment do I need?


Most workouts are bodyweight, but some include optional equipment like dumbbells, kettlebells, resistance bands, yoga blocks, wall, chair or a foam roller to level up your training.


I’m a beginner, can I still join?


Absolutely! Every workout comes with adaptations, so you can train at your own level while building strength over time.

Do I need a pole to do these workouts?


Nope! All workouts are designed to build pole-specific strength without needing a pole, so you can train anywhere.


Who is Pole Rage® for?


Pole Rage® is for polers of all levels who want to build strength, stability, and endurance to improve their pole training. Whether you’re struggling with tricks, want to prevent injuries, or need structured workouts to complement your pole practice—this is for you!


How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the catalog?

Once you sign into your account, navigate the Workouts section in the top menu to access all of our videos.

Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.
  2. The request should include your order number and reason for the refund.
  3. Refunds will be processed to the original payment method used at the time of purchase.
  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  5. Services or products already used or accessed may not be eligible for a full refund.

Still need help?

For further support please contact: contact@polerage.com